Refund policy

Last updated 9 October 2026

Full refund at any time before you get the app, and for 30 days after.

How to ask

Email hello@shutterfold.com from the address you used at checkout, or include your Stripe receipt number. You don't need to give a reason. We'll confirm within two business days and refund the full amount you paid, including tax, to the same card.

How long it takes

Once we've issued the refund, your bank usually shows it within 5 to 10 business days.

If Shutterfold is cancelled

If we decide not to release the app, we'll email every founder and refund them in full without being asked.

After a refund

Your licence key, if one was issued, stops working. You keep any photos and reports the app produced.

Your rights

This policy adds to your rights under the Australian Consumer Law and doesn't replace them.